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Auto Renewal - Billing FAQs

Bright Support
  • Updated

Important - The deadline to opt out of auto-renewal has now passed. Your licence will renew for 2027 based on your current 2026 licence, and payment will be collected automatically using the payment method saved in your BrightID account. If your licence is unchanged, there is nothing further you need to do. You can review your account details and saved payment method by logging into your BrightID account.

 

 

Q. Can I still opt out of auto-renewal?

A. Our terms and conditions require a minimum of 4 weeks' notice to opt out, and the deadline for the 2027 tax year was 26th October 2026. The opt-out option has been removed from BrightID. Your licence will renew for 2027 based on your current 2026 licence.

 

Q. I would like to opt out of the auto-renewal, but the renewal date has already passed.

A. Our terms and conditions require a minimum of 4 weeks’ notice to opt out of auto-renewal, and unfortunately this notice period has now passed. We emailed you to let you know that your payroll licence would be auto-renewed for the 2027 tax year.

The details of the auto-renewal were included in the terms and conditions accepted by your billing contact when your BrightID account was set up. Click here to see these terms and conditions for your reference.

 

So that we can better understand your situation, could you please email tpmpaymentservices@brightsg.com and let us know the reason you wish to opt out of auto-renewal?

 

Q. How can I see what type of licence I have, and can it be changed if my situation has changed (e.g. more/fewer employees or I’ve become a standard/bureau)?

A. Yes, you can easily check your current licence type and request a change if needed.

 

Q. I confirm that the licence we currently hold is the one we need for the 2027 tax year. There are no changes necessary. Is there anything I need to do?

A: That’s perfect — there’s nothing further you need to do. Your payment will be collected automatically using the payment method saved on your account. If you’d like to review your account details or confirm that auto‑renewal is enabled, please click here to check that the auto‑renewal setting is switched on.

 

How to check your 2026 licence type

  1. Log in to your BrightID account here. 
  2. Click on the “Licences” tab.
  3. Under “Desktop Software Licences”, you’ll see your current and previous licences associated with your email address, including your 2026 licence type.

Changing your licence type

If your circumstances have changed (for example, you now have more or fewer employees, or you are moving to/from a bureau licence), we can review and update your licence type.

Please email tpmpaymentservices@brightsg.com with:

  • Your company name
  • Your BrightID email address
  • The change you need (e.g. more employees, fewer employees, bureau/non‑bureau)

Our team will review your request and let you know the next steps.