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Welcome to our Support

Auto Renewal - Billing FAQs

Bright Support
  • Updated

 

Q. How do I opt out of auto-renewal?

A. You have two options to opt out of auto-renewal for Thesaurus Payroll Manager or BrightPay payroll software.

 

Option 1 – Opt out yourself (fastest)

  1. Go to: https://id.brightsg.com/licences

    • This must be done by a billing contact on the account.
     
  2. Find the relevant subscription, click the spanner icon, and toggle Auto Renew to OFF (toggle to the left).

This will cancel auto-renewal for your subscription.

 

Option 2 – Ask our billing team to do it for you

Yes, our billing department can do this for you.

Please email tpmpaymentservices@brightsg.com with:

  • Your company name
  • Your email address
  • The reason you wish to opt out of auto-renewal for the 2027 tax year

Once we receive your email, we’ll process the request and confirm when auto-renewal has been turned off.

 

Q. I would like to opt out of the auto-renewal, but the renewal date has already passed.

A. Our terms and conditions require a minimum of 4 weeks’ notice to opt out of auto-renewal, and unfortunately this notice period has now passed. On XX [Date], we emailed you to let you know that your payroll licence would be auto-renewed for the 2027 tax year.

The details of the auto-renewal were included in the terms and conditions accepted by your billing contact when your BrightID account was set up. Click here to see these terms and conditions for your reference.

 

So that we can better understand your situation, could you please email tpmpaymentservices@brightsg.com and let us know the reason you wish to opt out of auto-renewal?

 

Q. How can I see what type of licence I have, and can it be changed if my situation has changed (e.g. more/fewer employees or I’ve become a standard/bureau)?

A. Yes, you can easily check your current licence type and request a change if needed.

 

How to check your 2026 licence type

  1. Log in to your BrightID account here. 
  2. Click on the “Licences” tab.
  3. Under “Desktop Software Licences”, you’ll see your current and previous licences associated with your email address, including your 2026 licence type.

Changing your licence type

If your circumstances have changed (for example, you now have more or fewer employees, or you are moving to/from a bureau licence), we can review and update your licence type.

Please email tpmpaymentservices@brightsg.com with:

  • Your company name
  • Your BrightID email address
  • The change you need (e.g. more employees, fewer employees, bureau/non‑bureau)

Our team will review your request and let you know the next steps.