If you see the message Run-time error '63': Bad record number when processing your weekly payroll in Thesaurus, this typically indicates an issue with some of the data held in your payroll records.

When does this error occur?

You may encounter this error:

• When processing a weekly or monthly payroll run
• During certain calculations or operations where affected records are accessed

In most cases, the error can be resolved by removing trailing zeros from the underlying data.

How to resolve “Run Time Error 63 – Bad Record Number”

To clear the error, follow these steps:

1. Open Thesaurus.
2. From the top menu, click Help.
3. Select About Thesaurus.
4. On your keyboard, press Ctrl + Z (hold down the Ctrl key and press Z).
5. A message will appear stating: “Trailing zeros removed.”
6. Click OK to close the message.
7. Return to your payroll and try processing the period again.

In most cases, the payroll will now process successfully without the error.

If the error persists

If you still receive the Run-time error '63': Bad record number message after following the steps above:

• Note at what point the error appears (e.g. when calculating payroll, generating reports, or running backups).
• Contact the BrightPay support team and include:
  • The exact error message
  • When it occurs (which screen or process)
  • Any recent changes made to your payroll data or setup

This information will help our support team quickly identify and resolve the issue.